1. Introduction

Lucky Fixers is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services through our website, mobile platforms, or any other means.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Contact details (email, phone number, address)
• Booking and service history
• Payment details (collected securely via third-party processors)
• Location data (for service dispatch)
• Technical information (IP address, browser type, device information)

3. How We Collect Your Information

We collect information directly when you:

• Make a booking through our website or app
• Contact us via email, phone, or WhatsApp
• Fill out feedback or contact forms
• Interact with our technicians on-site

We may also collect non-identifiable data via cookies and analytics tools such as Google Analytics.

4. Use of Your Information

We use your information to:

• Deliver, manage, and improve our services
• Communicate service details and promotions
• Process payments and generate invoices
• Ensure safety and compliance of on-site tasks
• Send customer satisfaction surveys
• Prevent fraudulent activity

5. Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third parties such as:

• Payment gateways (e.g., Stripe, PayPal)
• IT service providers (e.g., email platforms, hosting services)
• Legal authorities when required by law

All third parties are contractually obligated to keep your data secure.

6. Data Retention

We retain your personal information as long as necessary for the purposes outlined in this policy, or as required by law. You may request deletion of your data unless we are legally required to retain it.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or outdated data
• Withdraw consent at any time
• Request deletion of your data
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Security Measures

We implement industry-standard safeguards including SSL encryption, firewalls, and restricted access. However, no method of transmission online is 100% secure.

9. Cookies and Tracking Technologies

We use cookies to enhance user experience and monitor website traffic. You can disable cookies in your browser settings, but this may impact site functionality.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from minors without parental consent.

11. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their content, terms, or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be published on this page with the updated date. Continued use of our services indicates your acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at hello@luckyfixers.com.au or call (041) 035 6363.